1. Application of Terms and Conditions
1.1. These Terms and Conditions ("Terms") apply to Sarah Whitehead’s PRO-Level access and any related materials, including template documents (the "Programme"), operated by Learn To Talk Dog Limited of The Beehive, Russells Water, Henley on Thames, RG9 6ER ("we" or "us"). By registering for the Programme or downloading any Programme materials, you ("you" or the "Participant") agree to these Terms. These Terms take precedence over any inconsistent terms implied by law, custom, or otherwise.
1.2. The agreement between you and us (the "Contract") takes effect when you purchase access to the Programme or download any materials, and continues until terminated in accordance with these Terms.
1.3. These Terms should be read together with our Website Terms of Use, Privacy Policy, and Acceptable Use Policy, all available at www.sarahwhitehead.com (the "Site").
2. Programme
2.1. The Programme is delivered online through the educational platform “Thinkific,” as described on the sales page you accessed when making your purchase.
2.2. All Programme content is provided online and hosted on third-party secure servers. We take reasonable steps to ensure content availability, but we are not responsible for any interruptions, corruption, deletion, or failures outside of our reasonable control.
2.3. You agree to keep your login details confidential and not share them with third parties. You must notify us immediately if you suspect unauthorised use of your account. You indemnify us against all claims, damages, costs, or losses (including legal fees) resulting from unauthorised use of your account.
2.4. The Programme does not constitute behavioural, psychological, veterinary, or business advice. Any such advice requires a separate professional service. We only provide technical support for access issues such as downloads, videos, or course access.
2.5. Your access to courses at 100% discount within the Thinkific platform (www.sarahwhitehead.thinkific.com) is available only during active PRO-Level membership. Access will be revoked immediately upon membership termination.
3. Payment
3.1. The annual subscription price is stated on the order form. Payment is required in advance.
3.2. Payment must be made by a valid debit/credit card or PayPal.
3.3. If payments are recurring, you authorise us to charge your chosen payment method automatically without further consent. If payment is not received within 7 days of the due date, we may (i) charge interest at 3% above HSBC Bank Plc’s base rate until paid, and/or (ii) suspend access to the Programme.
3.4. Prices are exclusive of VAT or applicable sales taxes, which will be added where required.
3.5. All payments are strictly non-refundable. See clause 6.2.
4. Our Obligations
4.1. We warrant that the Programme and Programme materials purchased are of satisfactory quality and reasonably fit for their intended purpose.
4.2. Other than as stated in clause 4.1, all warranties and representations are excluded to the fullest extent permitted by law. We do not guarantee specific results from the Programme.
4.3. We will make reasonable efforts to provide accurate and up-to-date information, but are not liable for inaccuracies, especially in archived materials.
4.4. Your personal data will be processed in accordance with our Privacy Policy and applicable data protection laws, including GDPR.
5. Intellectual Property
5.1. We own or license all intellectual property rights in the Programme and Programme materials. No rights are transferred to you under these Terms.
5.2. You may not copy, reproduce, publish, share, sell, distribute, or otherwise make Programme materials available to third parties.
5.3. We grant you a limited, non-exclusive, non-transferable, revocable licence to use Programme materials only for the purposes for which they were provided.
5.4. Use of our name, logo, or branding requires prior written consent.
5.5. You may not record Programme content (audio or video) without our prior written consent.
5.6. We may occasionally record live events and Programmes where if you are in attendance, you may appear. By attending, you consent to our use of your image and voice for educational or promotional purposes. You may opt out by notifying us in advance in writing.
5.7. Some information in the Programme may be publicly available.
5.8. You must not promote or sell products/services to other Participants without our prior written permission.
5.9. You must not share Programme content with anyone who is not a current, paying PRO-Level member.
6. Term and Termination
6.1. The Contract continues until you cancel your subscription or it otherwise ends under these Terms.
6.2. You may cancel your subscription at any time by providing 28 days’ notice by email to [email protected]. Fees are non-refundable, including in the first month. By purchasing, you acknowledge that immediate digital access removes any statutory cooling-off right.
6.3. Either party may terminate immediately if the other:
- 6.3.1. commits a serious or repeated breach of these Terms;
- 6.3.2. becomes insolvent, bankrupt, ceases trading, or is subject to similar proceedings; or
- 6.3.3. engages in fraud, dishonesty, or conduct likely to damage the other party’s reputation.
6.4. On termination, all outstanding payments become due immediately, including any remaining instalments.
6.5. Termination does not affect accrued rights or obligations.
6.6. Any clauses intended to survive termination (including 5 and 7) remain in force.
6.7. Upon termination, free access to courses via Thinkific will end immediately.
7. Liability
7.1. We are not liable for indirect, special, or consequential losses, including loss of profits, business, goodwill, savings, data, or contracts.
7.2. Our total liability for any claim shall not exceed the lesser of (a) the total fees you paid for the Programme, or (b) the fees you paid in the 12 months before the claim.
7.3. We are not liable for delays or failures caused by your actions, omissions, or circumstances beyond our control (including technical failures).
7.4. We are not liable for additional costs resulting from changes to Programme content, venues, times, dates, or trainers.
7.5. Nothing excludes liability for death or personal injury caused by our negligence, fraud, or any matter that cannot legally be excluded.
7.6. You acknowledge that this Contract is the entire agreement between us and supersedes prior agreements or representations.
8. General
8.1. By registering, you confirm that you:
- are legally capable of entering into contracts,
- are at least 18 years old, and
- have provided accurate and truthful information.
8.2. Communication will be primarily electronic. Notices and information will be delivered by email or posted on our Site.
8.3. We may update these Terms (excluding subscription prices) at any time. Continued use of the Programme constitutes acceptance of updated Terms.
8.4. The Contract is personal to you and cannot be assigned without our consent. We may transfer our rights or obligations at any time.
8.5. Failure to enforce any provision does not constitute a waiver of rights.
8.6. If any provision is found unenforceable, the remainder shall continue in effect.
8.7. Third parties have no rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
8.8. The Contract is governed by English law. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, without affecting any mandatory consumer rights in your country of residence.
Last updated: 10th September 2025