Online Training Terms & Conditions for Programmes accessed at

These training terms and conditions, which, together with our Website Terms of Use set out the terms under which the courses accessed at– a part of Learn To Talk dog Ltd and Think Dog Ltd, (“we”, “us”, “our”), allow you to access our Programmes and use the site (“Programmes and Site”) as a visitor or registered Trainee. All enquiries should be directed to

Please read the terms of this policy carefully, as by accessing our Programmes and using the Site you indicate that you agree to comply with and be bound by them.

“Trainee” shall mean any person signing up to train on any of our courses or programmes through

“Graduates” shall mean anyone who has successfully completed the training as set out.


Any person wishing to undertake training through shall apply in accordance with our code of conduct and terms as may be amended from time to time. By signing up you are agreeing to participate and to honour the full fees for the training where a payment plan is in place. Upon signing up, a confirmation email shall be sent giving access to the Programme you have signed up for at  

Please note that by signing up to any of our instalment plans (where applicable) you are committed to the payment plan of the full price of the course and are unable to cancel once you have accessed the material. By continuing with your purchase you acknowledge awareness of these terms. 


All programmes are for individual use and are not permitted to be transferred or transmitted to another person or organisation.

Trainees agree NOT to share any login details, information, downloads, videos or any other course materials outside of their own personal use.

ALL material contained in the Programmes offered is the sole Intellectual Property of Sarah Whitehead and Learn To Talk Dog Ltd / Think Dog Ltd. 

No reproduction, copying, or distribution OF ANY KIND is permitted without prior written permission from Sarah Whitehead. We take the theft of intellectual property very seriously and will rigorously defend it using all legal rights. 


Upon completion of the training programme, trainees will continue to have access to resources for the time specified as set out at purchase, or until the Programme ceases to run in which case we will give you a minimum of 28 days’ notice.

We shall have the power to suspend or expel any trainee without refund of any paid fees, if such Trainee has::

We cannot issue refunds for any proportion of the Training fees remaining. Trainees paying instalments must continue to pay until the natural end of the Payment Plan. There are no exceptions to this policy.


All Fees are prepaid through the Site, or from time to time as may be deemed necessary via an email link.

Trainees can choose to pay in full upfront or payment plan basis, depending on the Programme.

The fees applicable to each Training Programme shall be reviewed from time to time and we reserve the right to change these without prior notice for new sign-ups.


The Training Programmes contain all of the contents, benefits and privileges associated at purchase. While every effort is made by us to maintain all of the benefits, we reserve the right to amend the Training Programme if necessary.

While we will endeavour to replace any benefit with a benefit of equivalent value, Trainees will not be entitled to any refund of any fee or portion of fees as a result of any change to the programme.


Upon purchasing your Training Programme, you acknowledge that you have read the terms of the Personal Data and Privacy Policy.

Trainees agree that use of the Site is governed by the Website Terms of Use and you acknowledge that you have read all of those Terms.

We may wish to publish information from time to time featuring a Trainee, profiling a Trainee, providing a testimonial, or publishing an article on or by a Trainee. We will not publish any information without the prior consent of the Trainee.

Whilst reasonable checks have been made as to the quality of affiliated products and linked sites, we cannot guarantee the performance or quality of these.

We reserve the right to make reasonable changes to the Site and/or Training Programmes to keep them up to date without prior notice.


If, in our opinion, the Training Programme become out-dated or we wish to end its use, we will give you a minimum of 28 days’ notice.


Trainees agree to act in a manner becoming of a professional training body and organisation at any event of or in any interactions online.

Trainees shall be given their unique login details to gain access to their Training Materials. Trainees agree not to share or disclose their password, with any other person, including another Trainee. Breach of this condition will be considered grounds for termination of Training without refund.


An order placed for the purchase of any products or Training Programmes is binding on the purchaser upon completion of the online transaction. As access is immediate and in accordance with UK law, there is no ‘cooling off’ period applicable. This applies to payment in full and to payment plans. Purchasers are bound to complete the duration of their payment plan they have signed up to.

It is not our policy to give refunds on any Training Programme, products or services purchased via our Site. Please choose carefully. Any refunds offered will be at the sole discretion of the Directors of Learn to Talk Dog Ltd / Think Dog Ltd and their decision is final.